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Returns Policy

Returns/refunds are subject to owner approval. Aiken's Airplanes will only accept returns for two weeks after the receipt of the merchandise and/or delivery date of goods to the shipping address provided on the order from the customer. We do not provide coverage on any orders that are freight forwarded internationally; it extends only to the original shipping address provided on the order. Returns will be refunded with store credit or product substitution if all requirements are met. If we receive notice of more than three damage claims from a single customer in a year, other routes will have to be taken.

Aiken's Airplanes is not responsible for undelivered packages due to theft. In the event that theft occurs, the customer will need to file a police report at your local police station.

If the item is damaged, you will need to send pictures to dave@aikensairplanes.com and outline the issue(s), and that has to be done within two weeks of receipt of the merchandise. To return damages, Aiken's Airplanes will provide a shipping return label. Once received, customers will receive the store credit or product substitution.

For items that are not damaged, return shipping is the responsibility of the customer. Upon receipt of the merchandise, Aiken’s Airplanes will refund the purchase price. The original shipping fee if any is non-refundable. We cannot accept returns on special order items.

Send all returns to:

Aiken’s Airplanes
Attn: Returns Dept.
540 Dent Rd
Eads, TN  38028